Terms & Conditions

Customer Service

At W & H Gidden we pride ourselves on personal and prompt customer service. We value each and every customer and order placed. For any inquiries please email customerservice@whgidden.com  and we’ll answer your questions as efficiently as possible.

Shipping and Delivery

All of our leather products are individually made to order and handmade by our artisans in London.

Our projected product delivery is approximately 3-4 weeks from the date of order depending on the order placed. International orders may take an additional 4-7 days in transit after shipping. Bespoke products may take longer.

We will ship your order to you wherever you are in the world. We use Royal Mail first class signed for delivery within the UK to help ensure the security of our goods in transit. Our international shipments are sent by the appropriate courier service for its destination. All costs of shipping and relevant VAT and duties are included in the listed price. 

Privacy & Security

We do not share your contact details with third parties and will, under no circumstances, sell your details to a third party. All areas of the website that deal with personal information are protected by SSL encryption and we do not store any credit card details.

Returns & Replacements

We have a complete guaranty on all of our products. If you are not satisfied please contact us at customerservice@whgidden.com and we will replace, repair or refund accordingly.

Ordering

This website will allow you to order any of our current line of products. If you are interested in creating a bespoke piece please contact us at bespoke@whgidden.com and we will work with you to personalize a piece to your liking.

Payment & Pricing

Our website accepts payment by debit or credit card. If you would like to pay by wire transfer or any other type of bank transfer please contact us directly at customerservice@whgidden.com.

Intellectual Property Ownership

The Website as well as all software used in connection with the Website may contain confidential information or information protected by existing intellectual property right legislation or any other law.

Unless otherwise indicated, intellectual property rights relating to the Website belong exclusively to W & H Gidden LLC which does not grant any license nor any other right to the user except the right to browse the Website freely. In particular, the Company retains trademark rights and all other intellectual property rights displayed on the Website. The copying of all documents published on the Website is authorised solely for personal and private use with a non-commercial gain. Copying for any other purpose is explicitly forbidden.

As for software used in connection with the Website, it is forbidden to copy, modify, adapt, reverse engineer the conception or assembly, or attempt, in any way, to find the source code (except when this is allowed by law), to sell, to grant, to sublicense, to modify or to transfer the software’s property rights. It is also forbidden to modify the software or to use a modified version of the software, particularly but not exclusively in order to obtain unauthorised access to the service, or to access the Website through another interface than the one provided by the Company.